Return & Refund

  1. You can cancel the order anytime up to the cut off time of the slot for which you have placed the order.
  2. Products found to be tampered or used would not be acceptable for return.
  3. Kindly keep the bill of the purchase or order you want to return.
  4. All the products must be in their original packing.
  5. Any mutilated or misused product will not come under the return policy.
  6. Refunds will be issued in the form of a credit back to the original method of payment. Those who opted for Cash on Delivery (COD) mode of payment would be refunded via NEFT transfers to their bank account.
  7. Kindly send in your complaints ideally at the time of delivery or as soon as possible after delivery so that refunds can be processed smoothly.
  8. Any kind of delay in delivery by OTFPL under the seasonal circumstances will not be considered as late delivery.
  9. Minimum time to return the purchase or order will be within 3 days of ordering. After this stipulated time no return should be entertained.
  10. Amount of the returned purchase should be adjusted in next order.

If the product found defective, please call to 0181-2200566 or email to sales within 7 days of receipt for products.

Buyer will be required to send the Product back to our Warehouse Address : krazy fitness w.x 83 s.mark Complex Basti nau jalandhar 144002 punjab. and send confirmation email to for the product and then we will issue a new product to the customer. Please understand replacements are subject to availability of stock…

In case of an equipment, company will not replace the complete unit and only repair or change the Parts.